Privacy & Security
About This
Phoenix World Travel Limited ( referred to as "we", "us " and in short, termed as “PWT”)
will be subject to the National Privacy Principles under the Privacy Act 1988 (Cth) (as
amended by the Privacy Amendment (Private Sector) Act 2000 (Cth)).
This Privacy Statement explains in general terms how PWT protects the privacy of your
personal information under the National Privacy Principles. It will apply to any personal
information you provide to us:
• When making a booking with us, checking-in for a flight or lodging freight;
• Via phoenixworldtrade.com or other online sites operated by PWT contractors; and
• Under any other agreement or arrangement.
This Privacy Statement will also apply to any information about you that is provided to us
by someone else such as a travel consultant.
This Privacy Statement does not apply to PWT employee records, which are generally exempt from the legislation.
Your Information
The types of personal information that we collect from you will depend on the
circumstances of collection and on the type of service you request from us. For example,
when you request us to make your travel arrangements, we may collect details such as your
name, address, flight and other travel details, credit/debit card number and expiry date,
billing address, telephone numbers, dietary requirements (if any) and health issues relevant
to your travel arrangements. As we are required by law to obtain your consent to the
collection of "sensitive information" we will assume that you have consented to the
collection of all information which is provided to us for use in accordance with this
Statement.
How We Collect it
We may collect personal information about you when you deal with us over the telephone,
send us correspondence (whether by letter, fax or email), visit our web sites or when you
have contact with us in person. As well as collecting information directly from you, there
may be occasions when we collect information about you from a third party. For example:
• From people making travel on your behalf;
• From third party telesales companies that collect your personal information and
disclose it to us so that we may issue you with your ticket and make and fulfil your
travel arrangements or market our products and services to you;
• Other service providers who collect information on our behalf such as local tour
operators and operators of corporate travel functions;
• From market research companies contracted by us to obtain information so that we
may improve and market our products and services;
• From third party service providers on PWT as travel consultant;.
• From other organizations that works with us as our travel partner.
How We Use it
We generally collect your personal information for the following purposes:
- To process your travel and other transactions;
- To conduct marketing activities and to conduct market research; and
- Contact you and send communications to you to convey travel related information.
Some of the personal information we collect is essential for us to be able to accurately
identify who is using the service. Other types of personal information we collect help us to
profile who is using our services and what their interests are.
Information Disclosure
We may disclose your personal information to third parties, for example, to our contractors
to whom we contract out certain services, other carriers, travel and freight service providers,
data processing companies for the purpose for which the information was collected or for
related purposes, for example to complete a transaction on your behalf or provide you with
a service that you requested.
We may also disclose your personal information to various law enforcement agencies and governments around the world for security, customs and immigration purposes.
Our share register is available for inspection by the public as required under the Corporations Act 2001 (Cth), Australian Taxation Office, as well as to print service providers and mail houses.
We engage third party contractors to perform services for us which involves the contractor
handling personal information we hold. For example, we engage third party contractors to:
- Provide email and mail handling services;
- Provide electronic funds transfer services, credit card account processing and related services;
- Collect commissions payable to us;
- Operate some corporate travel sales and fulfillment functions;
- Process travel bookings made via phoenixworldtravel.com and other online sites;
- Conduct market research;
- special assistance;
- Assist with obtaining payment from creditors;
In these situations, we prohibit the third party contractor from using personal information
about you except for the specific purpose for which we supply it.
Other than the above, we will not disclose your personal information without your consent
unless disclosure is either necessary to prevent a threat to life or health, authorised or
required by law, reasonably necessary to enforce the law or necessary to investigate a
suspected unlawful activity.
Access & Correction of Information
We will, on request, provide you with access to the information we hold about you, unless
there is an exception which applies under the National Privacy Principles, including for the
purpose of correcting or updating that information.
We may recover from you our reasonable costs of supplying you with access to this
information.
Your request to provide access to this information will be dealt with in a reasonable time.
If we refuse to provide you with access to the information, we will provide you with
reasons for the refusal and inform you of any exceptions relied upon under the National
Privacy Principles.
In light of the new legislation we are putting in place systems and procedures to facilitate
access to all information we hold about you on request.
Updating Your Personal Information
We take reasonable steps to ensure that your personal information is accurate, complete,
and up-to-date whenever we collect or use it.
If the personal information we hold about you is inaccurate, incomplete or out-of-date,
please contact us and we will take reasonable steps to either correct this information, or if
necessary, discuss alternative action with you.
Transfer of Information Overseas
We may transfer to people in foreign countries any of your personal information to fulfil
the purposes set out in this Privacy Statement, for example to:
- PWT agents overseas;
- Data processors (including operators of global travel distribution systems);
- Airlines, hotels and other travel and freight service providers; and
- Information technology and business process service providers.
In many cases the transfer will be necessary for the performance of our contract with you or for the implementation of pre-contractual measures taken in response to a request by you or for the performance of a contract with a third party which is concluded in your interests.
Resolving Your Concerns
If you wish to gain access to your personal information, have a complaint about a breach of
your privacy or you have any query on how your personal information is collected or used
please forward your request, complaint or query to the address below. We will respond to
your query or complaint as soon as possible.
Privacy complaints about our acts or practices may be investigated by the Privacy
Commissioner who has the power to make a determination including a declaration that the
claimant is entitled to compensation.
Changes to This Privacy Statement
We may amend this Privacy Statement as our business requirements or the law changes.
Any changes to this Privacy Statement will be updated on phoenixworldtravel.com, so
please visit phoenixworldtravel.com periodically to ensure that you have our most current
privacy statement.
Our Contact Details
Phoenix World Travel Pty Limited
Suite 2, 52, Station St
Parramatta NSW 2150
Ph 1300 699 033
Mobile: 0404 568 685, 0412 270 295
